Guest Experience Supervisor — Front Desk Lead

Cirque St. Armands Beachside; Sarasota (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Cirque St. Armands Beachside in Sarasota seeks a Front Desk Supervisor who is highly organized to welcome guests, manage check-ins and check-outs, and coordinate with staff to ensure smooth arrivals and stays.

The role demands patience, exceptional interpersonal and communication skills, and a proactive approach to guest services, billing, and information guidance. Equal opportunity employer with a team-focused environment.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Recognizing repeat, VIP status and/or loyalty.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests, handling guest opportunities.

Skills

Customer Service

Interpersonal Skills

Communication

Time Management

Conflict Resolution

Patience

Education

High school diploma or GED

Job description

Cirque St. Armands Beachside in Sarasota seeks a Front Desk Supervisor who is highly organized to welcome guests, manage check-ins and check-outs, and coordinate with staff to ensure smooth arrivals and stays.

The role demands patience, exceptional interpersonal and communication skills, and a proactive approach to guest services, billing, and information guidance. Equal opportunity employer with a team-focused environment.