Front Desk Supervisor

Kolter Hospitality, LLC.; Orlando (FL); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Kolter Hospitality in Orlando is seeking a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. You will supervise staff, ensure familiarity with hotel products and services, and resolve guest issues with courtesy and efficiency.

Responsibilities include assisting guests with check-in and check-out, ensuring accurate financial reporting, coordinating with other departments, and upholding safety procedures on the floor.

Qualifications

• Front desk supervisor experience preferred.
• Ability to supervise front desk staff and coordinate shift coverage.
• Experience delivering guest service at a hotel or similar environment.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff are familiar with hotel products and services.
• Handle guest issues with courtesy and efficiency.
• Assist guests with check-in and check-out processes.
• Ensure financial records and reporting comply with policy.
• Coordinate with other departments for guest/room information.
• Report items in need of repair and uphold safety procedures.

Skills

Front desk operations

Customer service

Team supervision

Computer literacy

Tools

Computer basics

Job description

# Front Desk SupervisorAC by Marriott Orlando - Orlando, FL 32801## OverviewSalary Range$17.50 - $17.50 HourlyPosition TypeFull Time## Description**Overview:** A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel.---**Performance Expectations:**1. Supervise front desk operations during assigned shift.2. Ensure front desk staff is familiar with hotel products and services.3. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.4. Assist guests with check in and check out processes.5. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.6. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.7. Communicate with other departments to coordinate and follow up on all guest and room information.8. Report any items in need of repair.9. Follow all safety procedures while working.**Behavioral Expectations:*** Be effective and innovative in handling and solving problems in the workplace.* Remain positive and helpful while working in a fast-paced environment.* Committed to the success and growth of the company.* Act honorably, even when no one is watching.* Eagerness to grow and/or develop within the company* Passionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-Verify## Qualifications**General Requirements:**Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling.**Kolter Hospitality is proud to be an Equal Opportunity Employer.** *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*