Front Office Manager

AC by Marriott Downtown Orlando; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Kolter Hospitality is seeking a Front Office Manager for the AC by Marriott Orlando. The role supports the General Manager in creating a welcoming environment and oversees front office operations to ensure quality service and guest satisfaction.

Responsibilities include managing front desk operations, staffing, training, and ensuring brand standards. The position requires experience in hotel front office and ability to work PM shifts, including weekends and holidays.

Qualifications

• Three plus years of hotel industry experience.
• Bachelor’s degree preferably in hotel management or equivalent education.

Responsibilities

• Manage all aspects of front desk operations for assigned shift.
• Ensure front office team delivers brand promise and exceptional guest service.
• Assist in greeting and checking in guests.
• Handle guest issues courteously with satisfactory resolution.
• Hire, train, coach and discipline front office staff.
• Assist with weekly schedules to reflect business needs and payroll accuracy.
• Ensure uniform and grooming standards are followed.
• Complete brand standard front office training on time.
• Maintain financial records and reporting of front office activities.
• Coordinate with housekeeping and engineering to block VIPs and special rooms.

Skills

Front desk operations

Guest service

Team leadership

Shift management

Education

Bachelor’s degree in hotel management or equivalent

Job description

Job Details: Job Location: AC by Marriott Orlando - Orlando, FL 32801, Position Type: Full Time, Travel Percentage: Up to 25%, Job Shift: Any, Job Category: Hospitality - Hotel, Overview: A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.

Performance Expectations:

• Manage all aspects of front desk operations for assigned shift.
• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Responsible for the hiring, training, and coaching and discipline of the front office team.
• Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
• Assist in ensuring an accurate payroll of front office department.
• Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Work with housekeeping and engineering to block rooms as necessary for maintenance.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications.

Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

Qualifications:

General Requirements:

• Must be able to work PM shift (3pm and on), including most weekends and holidays.
• Report to work on time and in professional attire.
• Knowledge and/or ability to operate a computer.

Experience:

• Three (3) plus years of relevant experience in the hotel industry.

Education:

• None. Bachelor’s degree preferably hotel management or equivalent education a plus.

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Minimal lifting, pushing, and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications.

Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.