Guest Experience Manager - Front Desk Lead

AC by Marriott Downtown Orlando; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Kolter Hospitality is seeking a Front Office Manager for the AC by Marriott Orlando. The role supports the General Manager in creating a welcoming environment and oversees front office operations to ensure quality service and guest satisfaction.

Responsibilities include managing front desk operations, staffing, training, and ensuring brand standards. The position requires experience in hotel front office and ability to work PM shifts, including weekends and holidays.

Qualifications

• Three plus years of hotel industry experience.
• Bachelor’s degree preferably in hotel management or equivalent education.

Responsibilities

• Manage all aspects of front desk operations for assigned shift.
• Ensure front office team delivers brand promise and exceptional guest service.
• Assist in greeting and checking in guests.
• Handle guest issues courteously with satisfactory resolution.
• Hire, train, coach and discipline front office staff.
• Assist with weekly schedules to reflect business needs and payroll accuracy.
• Ensure uniform and grooming standards are followed.
• Complete brand standard front office training on time.
• Maintain financial records and reporting of front office activities.
• Coordinate with housekeeping and engineering to block VIPs and special rooms.

Skills

Front desk operations

Guest service

Team leadership

Shift management

Education

Bachelor’s degree in hotel management or equivalent

Job description

Kolter Hospitality is seeking a Front Office Manager for the AC by Marriott Orlando. The role supports the General Manager in creating a welcoming environment and oversees front office operations to ensure quality service and guest satisfaction.

Responsibilities include managing front desk operations, staffing, training, and ensuring brand standards. The position requires experience in hotel front office and ability to work PM shifts, including weekends and holidays.