Guest Experience Supervisor – Front Desk

Kaizen Lab Inc.; Myrtle Beach (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident insurance

Paid Vacation

Referral Program

Bereavement leave

Job summary

Kaizen Lab Inc. in Myrtle Beach is looking for a Guest Services Supervisor to ensure the best guest experience. The role includes managing front desk operations and leading the guest services team to success while addressing customer-related situations effectively.

The ideal candidate will have a background in front desk operations, demonstrate strong leadership skills, and be available for a flexible schedule including weekends and holidays. Benefits include health insurance and a 401K plan.

Qualifications

• Flexible schedule including weekends and holidays required.
• Previous front desk/customer service experience preferred.
• Managerial experience is a plus.

Responsibilities

• Establish and manage front desk operations and systems.
• Schedule and conduct training for staff.
• Investigate complaints and resolve guest issues promptly.
• Welcome and acknowledge all guests according to company standards.

Skills

Excellent leadership, management, and team building skills

Strong verbal and written communication skills

Proficient computer skills

Ability to multitask, prioritize, and manage time

Education

High School Diploma

Job description

Kaizen Lab Inc. in Myrtle Beach is looking for a Guest Services Supervisor to ensure the best guest experience. The role includes managing front desk operations and leading the guest services team to success while addressing customer-related situations effectively.

The ideal candidate will have a background in front desk operations, demonstrate strong leadership skills, and be available for a flexible schedule including weekends and holidays. Benefits include health insurance and a 401K plan.