Front Office Leader - Guest Experience & Revenue

Kaizen Lab Inc.; North Charleston (SC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401k

Paid Time Off

Brand Discounts

Job summary

Kaizen Lab Inc. is seeking a dedicated Front Office Manager in North Charleston to oversee our front desk team and ensure guest satisfaction. This role involves leading daily operations, managing staff, and optimizing guest services while maintaining budgetary constraints.

The ideal candidate will have a minimum of one year of experience in front desk supervision and a bachelor's degree is preferred. Benefits include medical, dental, 401k, and paid time off.

Qualifications

• Minimum of one year of front desk supervisor experience.
• Experience in handling cash and administrative tasks.
• Effective oral and written communication skills.
• Must be fluent in English.

Responsibilities

• Lead the front desk team and ensure all desk duties are completed.
• Train and schedule front office personnel.
• Resolve guest issues efficiently and courteously.
• Maximize room revenue and occupancy.

Skills

Front desk supervision

Cash handling

Customer service

Hotel management software

Effective communication

Education

Bachelor’s degree in Hotel Management or related field

Job description

Kaizen Lab Inc. is seeking a dedicated Front Office Manager in North Charleston to oversee our front desk team and ensure guest satisfaction. This role involves leading daily operations, managing staff, and optimizing guest services while maintaining budgetary constraints.

The ideal candidate will have a minimum of one year of experience in front desk supervision and a bachelor's degree is preferred. Benefits include medical, dental, 401k, and paid time off.