Guest Experience Supervisor | Front Desk

The Campbell House Lexington; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO & holidays

PayActive access

Hotel discounts

Job summary

The Campbell House Lexington is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-in/check-out and exceptional guest service. You will support staff training, handle guest concerns, and help manage scheduling and shift coverage.

This role reports to the Front Office Manager and offers opportunities to advance within hotel operations. A year of supervisory experience and strong English communication are essential, along with flexibility to work

Qualifications

• At least one year experience as a supervisor.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required— with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• Welcome guests and ensure a seamless and enjoyable experience at the front desk.
• Supervise front desk agents, manage guest reservations, and address guest concerns.
• Report to the Front Office Manager.
• Provide guidance and training to front desk staff as needed.

Skills

Supervisor experience

Job description

The Campbell House Lexington is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-in/check-out and exceptional guest service. You will support staff training, handle guest concerns, and help manage scheduling and shift coverage.

This role reports to the Front Office Manager and offers opportunities to advance within hotel operations. A year of supervisory experience and strong English communication are essential, along with flexibility to work