Front Office Agent - Courtyard Lexington South

RAINMAKER TEAM LLC; Lexington (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and_

Opportunities for advancement within/

Professional development opportunities

Positive and supportive work env

Job summary

RAINMAKER TEAM LLC in Lexington, KY is seeking a friendly Front Desk Agent for our hotel. You will manage reservations, check guests in and out, handle guest requests, and assist with events and meetings.

The ideal candidate has strong communication and customer service skills, the ability to multitask in a fast-paced environment, and flexibility to work evenings, weekends, and holidays. This on-site role includes employee discounts, advancement opportunities, and professional development.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries, chat responses and other inquiries
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Communication skills

Interpersonal skills

Multitasking

Computer skills

Flexibility

Tools

Reservation systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as amenity deliveries, chat responses and other inquiries
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays

Perks:

• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment