Guest Experience Supervisor - Front Desk

La Posada Hotel; Laredo (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

La Posada Hotel in Texas seeks a Front Desk Supervisor to oversee daily front desk operations and lead the team to ensure a seamless guest experience. You will supervise staff, assist in scheduling, coach new hires, and coordinate with housekeeping to meet guest needs.

The role emphasizes excellent guest service, accurate billing, and professional, friendly communication. Previous supervisory experience in a hotel front desk is required, with certifications such as TABC or RVSP as applicable.

Qualifications

• Previous supervisory experience.
• Previous experience in Front Desk environment in the hotel industry.
• May be required to hold a current TABC (TX) or RVSP (LA) certification.

Responsibilities

• Lead front desk agents during shifts and ensure smooth operations.
• Train new team members and provide coaching and feedback.
• Monitor guest check-ins, check-outs, and reservations.
• Resolve guest issues promptly and professionally.
• Ensure accurate billing and cashiering procedures.
• Collaborate with housekeeping and other departments to meet guest needs.
• Maintain a clean, welcoming front desk environment.
• Assist with scheduling and shift coverage.

Skills

Supervisory experience

Front desk operations

Guest service mindset

Job description

La Posada Hotel in Texas seeks a Front Desk Supervisor to oversee daily front desk operations and lead the team to ensure a seamless guest experience. You will supervise staff, assist in scheduling, coach new hires, and coordinate with housekeeping to meet guest needs.

The role emphasizes excellent guest service, accurate billing, and professional, friendly communication. Previous supervisory experience in a hotel front desk is required, with certifications such as TABC or RVSP as applicable.