Guest Experience Lead - Front Desk

La-Posada-Hotel; Laredo (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

La-Posada-Hotel is seeking a Front Desk Supervisor in the Rooms department to oversee daily front desk operations and support the Front Office Manager. You will supervise staff, resolve guest concerns, and uphold high standards of service, efficiency, and professionalism.

This role emphasizes teamwork with housekeeping and other departments, oversight of check-ins and check-outs, and ensuring accurate billing. Candidates should have prior supervisory experience in hotel front desk environments.

Qualifications

• Supervisory experience in a hotel front desk setting.
• Experience supervising front desk staff and shifts.
• Familiarity with guest service standards and billing.

Responsibilities

• Lead and support front desk agents during shifts to ensure smooth operations.
• Train new team members and provide ongoing coaching and feedback.
• Monitor guest check-ins, check-outs, and reservations.
• Resolve guest issues promptly and escalate when necessary.
• Ensure accurate billing and cashiering procedures.
• Collaborate with housekeeping and other departments to meet guest needs.
• Maintain a clean, organized, and welcoming front desk environment.
• Assist with scheduling and shift coverage as needed.

Skills

Supervisory experience

Job description

La-Posada-Hotel is seeking a Front Desk Supervisor in the Rooms department to oversee daily front desk operations and support the Front Office Manager. You will supervise staff, resolve guest concerns, and uphold high standards of service, efficiency, and professionalism.

This role emphasizes teamwork with housekeeping and other departments, oversight of check-ins and check-outs, and ensuring accurate billing. Candidates should have prior supervisory experience in hotel front desk environments.