Guest Experience Leader: Housekeeping & Laundry Supervisor

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑run '

Training, development, and career as­s

Job summary

Concord Hospitality Enterprises in Jacksonville, FL is hiring a Housekeeping Supervisor to oversee housekeeping, laundry, and houseperson teams. You will lead training, monitor room cleanliness, and ensure high standards of service for guests and associates.

This role emphasizes strong communication, teamwork, and a hands-on leadership style to maintain safety, sanitation, and guest satisfaction across the property.

Qualifications

• Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality standards.
• Excellent communication skills; outgoing, friendly, and professional with guests and colleagues.
• Ability to motivate and lead a team to achieve success.
• Actively engaged and passionate about your work.
• Demonstrated professionalism and integrity in all responsibilities.

Responsibilities

• Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service.
• Inspect guest rooms and public areas to verify quality and adherence to hotel standards.
• Provide training, guidance, and support to team members to foster success and professional growth.
• Communicate effectively with guests, managers, and colleagues in a professional and friendly manner.
• Respond promptly to guest requests and resolve issues with courtesy and efficiency.
• Maintain accurate records and ensure compliance with safety and sanitation procedures.
• Lead by example with professionalism, integrity, and a passion for hospitality.

Skills

Leadership

Attention to detail

Communication

Team motivation

Hospitality professionalism

Job description

Concord Hospitality Enterprises in Jacksonville, FL is hiring a Housekeeping Supervisor to oversee housekeeping, laundry, and houseperson teams. You will lead training, monitor room cleanliness, and ensure high standards of service for guests and associates.

This role emphasizes strong communication, teamwork, and a hands-on leadership style to maintain safety, sanitation, and guest satisfaction across the property.