Guest Experience Supervisor - Flexible Hours & Growth

Global Montello Group Corp; Hinesburg (VT); On-site; USD 25,000 - 30,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach team members, and ensure a positive guest experience. The role involves cash handling, POS operations, and maintaining store standards across safety, security, and housekeeping.

The position requires flexibility for day, night, weekend, and holiday shifts, and the ability to access all store areas. A high school diploma and being at least 18 years old are required.

Qualifications

• High School Diploma (or equivalent)
• Must be at least 18 years of age
• Ability to freely access all areas of the store including selling floor, stock area, and register area
• Flexible hours including days, nights, weekends and holidays

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach team members, and ensure a positive guest experience. The role involves cash handling, POS operations, and maintaining store standards across safety, security, and housekeeping.

The position requires flexibility for day, night, weekend, and holiday shifts, and the ability to access all store areas. A high school diploma and being at least 18 years old are required.