Guest Experience Supervisor | Flexible Hours & Growth

Global Montello Group Corp; Lee (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness — Medical, Dental, V

Vision & Life Insurance

401k with company match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure superior guest experiences, and uphold safety and policy standards in a dynamic retail environment.

The role emphasizes coaching employees, managing POS operations, cash handling, and maintaining store cleanliness, with flexible hours including nights, weekends, and holidays. Strong teamwork and reliability are essential.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Ability to work flexible hours, including days, nights, weekends, and holidays.
• Reliable transportation.
• Access to all store areas.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure superior guest experiences, and uphold safety and policy standards in a dynamic retail environment.

The role emphasizes coaching employees, managing POS operations, cash handling, and maintaining store cleanliness, with flexible hours including nights, weekends, and holidays. Strong teamwork and reliability are essential.