Head of Workplace Experience & Operations

SPS; Washington (District of Columbia); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Employee recognition

Comprehensive benefits

Job summary

SPS is seeking a dynamic Workplace Solutions Manager in Washington, DC to lead integrated workplace services for a premier client location. This hospitality‑driven role blends front‑of‑house experiences, facilities operations, and vendor management to create a productive, engaging environment.

You will develop workplace strategies, oversee reception, events, mail, and space moves, and build high‑performing teams. A Bachelor's degree and 7+ years’ experience are required.

Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience leading both customer‑facing and operational service functions.
• Strong project management, organizational, and analytical skills.
• Excellent communication, relationship‑building, and stakeholder management abilities.
• Advanced proficiency with Microsoft Office applications.

Responsibilities

• Develop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.
• Deliver exceptional hospitality experiences for employees, clients, and visitors.
• Serve as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.
• Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination.
• Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion.
• Lead reception, concierge, conference services, hospitality, and visitor management functions.
• Ensure consistent delivery of world‑class guest and employee experiences.
• Oversee executive visits, VIP hosting, workplace events, and catering coordination.
• Establish and maintain service standards across every customer‑facing touchpoint.
• Promote a hospitality‑first culture that consistently exceeds expectations.
• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
• Partner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.
• Coordinate office moves, space reconfigurations, and occupancy initiatives.
• Monitor service levels, workflow efficiency, and operational performance.
• Implement continuous process improvements that enhance service quality, productivity, and cost efficiency.
• Recruit, coach, mentor, and develop workplace service professionals.
• Build a high‑performing culture centered on accountability, collaboration, and exceptional customer service.
• Manage vendor relationships, contracts, and service delivery expectations.
• Conduct ongoing training focused on hospitality, operational excellence, and service standards.
• Establish and monitor KPIs and SLAs; present business reviews and insights.

Skills

Leadership

Hospitality mindset

Workplace experience

Stakeholder management

Project management

Communication

Analytical skills

Education

Bachelor's degree in Business, Hospitality, Facilities or related

Tools

Microsoft Office

Job description

SPS is seeking a dynamic Workplace Solutions Manager in Washington, DC to lead integrated workplace services for a premier client location. This hospitality‑driven role blends front‑of‑house experiences, facilities operations, and vendor management to create a productive, engaging environment.

You will develop workplace strategies, oversee reception, events, mail, and space moves, and build high‑performing teams. A Bachelor's degree and 7+ years’ experience are required.