Guest Experience Supervisor — Front Desk & Team Lead

Hilton Washington DC National Mall; Washington (District of Columbia); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Healthcare package including medical, dental, vision.

Job summary

Hilton Washington DC National Mall seeks a Front Desk Supervisor to lead guest service operations. The position requires a minimum of 2 years in front desk and customer service roles, ensuring guests receive the highest level of service from check-in to check-out.

The ideal candidate will display strong leadership skills, manage complaints efficiently, and assist with staff training, creating a cohesive environment for both guests and employees.

Qualifications

• 2 years of experience in Front Desk operations.
• 2 years of experience in Customer Service.
• Proven ability to lead and manage teams effectively.

Responsibilities

• Manage front desk operations, ensuring excellent guest service.
• Assist in training and supervising guest service agents.
• Handle guest complaints and ensure total guest satisfaction.

Skills

Customer Service

Time-Management

Conflict Resolution

Teamwork

Detail Oriented

Education

Hotel experience

Technical/other training

Job description

Hilton Washington DC National Mall seeks a Front Desk Supervisor to lead guest service operations. The position requires a minimum of 2 years in front desk and customer service roles, ensuring guests receive the highest level of service from check-in to check-out.

The ideal candidate will display strong leadership skills, manage complaints efficiently, and assist with staff training, creating a cohesive environment for both guests and employees.