Guest Experience Lead

SPS-North America; Washington (District of Columbia); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with matching

Paid Time Off

Job summary

SPS-North America is seeking a Workplace Experience Supervisor based in Washington, District of Columbia. This role focuses on creating exceptional experiences for clients, guests, and employees, leading the reception and ambassador teams while ensuring excellent service delivery.

The ideal candidate will have extensive experience in high-end hospitality environments and demonstrate strong communication and leadership skills. A competitive compensation package, career growth opportunities, and various benefits are offered.

Qualifications

• 2+ years of experience in a high-end hospitality environment is required.
• Prior supervisory or managerial experience is strongly preferred.
• Prior experience in a client-facing role is preferred.

Responsibilities

• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams.
• Create personalized and memorable experiences for clients.
• Lead and mentor teams to improve performance.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Professional appearance

Strong computer proficiency

Education

Associate or bachelor’s degree, or equivalent experience

Job description

SPS-North America is seeking a Workplace Experience Supervisor based in Washington, District of Columbia. This role focuses on creating exceptional experiences for clients, guests, and employees, leading the reception and ambassador teams while ensuring excellent service delivery.

The ideal candidate will have extensive experience in high-end hospitality environments and demonstrate strong communication and leadership skills. A competitive compensation package, career growth opportunities, and various benefits are offered.