Workplace Experience Supervisor

Spsnorthamerica; Washington (District of Columbia); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Paid time off

Pet insurance

Job summary

Spsnorthamerica is seeking a Workplace Experience Supervisor to lead the front-of-house experience in Washington, DC. This role sets the tone for client and employee interactions and ensures exceptional service quality.

The ideal candidate will have a degree, 2+ years in high-end hospitality, and supervisory experience. The role includes oversight of teams, creating memorable experiences, and maintaining service standards. Benefits include robust compensation and development opportunities.

Qualifications

• 2+ years of experience in a high-end hospitality environment required.
• Prior supervisory or managerial experience preferred.
• Prior experience in a client-facing role in a similar industry preferred.

Responsibilities

• Provide oversight and leadership of Reception and Workplace Experience teams.
• Create personalized experiences for clients and visitors.
• Conduct annual employee performance evaluations.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Professional appearance

Computer proficiency

Education

Associate or bachelor’s degree or equivalent experience

Job description

Workplace Experience Supervisor

N W Washington, DC 20005 On site

The Workplace Experience Supervisor is the visible leader of the front‑of‑house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. They deliver exceptional service and maintain a professional image while driving and enhancing the visitor and in‑office experience. The role collaborates with stakeholders across departments and vendors to ensure flawless execution of services and timeliness of daily deliverables.

Key Responsibilities

• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams
• Create personalized and memorable experiences for clients and their visitors
• Foster a culture of hospitality
• Provide coaching and feedback to drive continuous team improvement
• Coordinate staff schedules to ensure appropriate staff levels and proper coverage for PTO, sickness, and emergencies
• Ensure all requests are properly tracked and recorded in the ticketing system
• Maintain and report metrics for a variety of reporting systems
• Perform daily walkthroughs to observe team performance firsthand
• Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences
• Ensure accuracy of team timekeeping records
• Participate in regular client business review meetings
• Lead daily team meetings
• Conduct and deliver annual employee performance evaluations
• Ensure strict adherence to all SPS policies and procedures
• Assist with the development of training materials, execution of formal training sessions, and cross‑training of team members
• Meet all client and SPS deadlines
• Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
• Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction and support career development
• Ensure confidentiality of client and visitor information
• Maintain a polished and professional demeanor and appearance
• Lead by example to set the standard for the team

Requirements

• Associate or bachelor’s degree, or equivalent experience, required
• 2+ years of experience in a high‑end hospitality environment (e.g., luxury hotels or fine dining restaurants) required
• Prior supervisory or managerial experience strongly preferred
• Prior experience in a client‑facing role in a similar industry (e.g., legal or financial) preferred
• Strong communication, interpersonal, and problem‑solving skills
• Professional appearance and demeanor
• Strong computer proficiency skills

Physical Demands

• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Ability to lift or move 40 lbs. or greater frequently
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Travel

• None or negligible

What We Offer

• Career Growth: an opportunity to learn new skills or apply a variety of them that may lead to other career opportunities
• Learning & Development: a work culture of learning that helps you develop to be the best at what you do
• We Recognize Talent: a variety of recognition programs for all levels of employees
• Benefit Offerings: medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Compensation: $33—$36 USD per hour

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.