Guest Services Supervisor

Stonebridge; Walnut Creek (CA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Walnut Creek, CA is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations, and telephone services, ensuring high guest satisfaction. This role reports to the Front Office Manager and supervises the front office team to maintain service standards and efficiency.

Two+ years of front office supervision experience, strong leadership and communication skills, and proficiency with property management systems are required.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest information and billing.
• Handle guest problems or complaints in a timely manner.
• Maintain rooms to established company standards.
• Maximize room occupancy while following overbooking policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure guest charges are entered correctly and accounts balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Oversee luggage delivery/collection to guest rooms.
• Maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings.

Skills

Leadership

Communication

Guest Service

PMS Proficiency

Scheduling Experience

Staff Training

Tools

Property Management Systems

Job description

$22.00/HR

City, State: Walnut Creek, California

Title: Front Office Supervisor

Location: Walnut Creek, CA

FLSA: Non-Exempt

Status: full-time

Reports to: Front Office Manager

Supervises: Front Office Department

Pay Range: $22.00/HR

Job Summary

The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.

Essential Functions and Duties

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Work Environment

• Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
• Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
• Must be able to lift and carry objects up to 20 lbs. occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-08-26

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.