Guest Experience Supervisor

DKN HOTEL GROUP; Los Angeles (CA); On-site; USD 34,440 - 37,195; Full time

Job summary

DKN HOTEL GROUP in Sherman Oaks, CA seeks a Front Desk Supervisor to lead guest services, supervise the team, and ensure smooth check-in/check-out.

Requires at least two years hotel front desk experience, strong English communication, and familiarity with front desk systems; hourly pay $25–$27. You will train staff, monitor room availability, process reservations and maintain professional guest relations.

Qualifications

• Minimum of two years hotel experience at front desk supervisory level.
• Strong English skills, both oral and written.

Responsibilities

• Provide friendly, courteous service to guests at all times.
• Supervise, train, coach and retrain Guest Service Team on systems and procedures.
• Oversee front office activities during scheduled shifts and manage room availability.
• Check travel agent commissions, central reservations and housekeeping status.
• Maintain guest relations and respond to questions with timely, knowledgeable replies.

Skills

Customer service

Communication

Attention to detail

Supervising

Training

Team coordination

Cash handling

Tools

Front desk systems

Cash registers

Calculators

Computers

Job description

DKN HOTEL GROUP in Sherman Oaks, CA seeks a Front Desk Supervisor to lead guest services, supervise the team, and ensure smooth check-in/check-out.

Requires at least two years hotel front desk experience, strong English communication, and familiarity with front desk systems; hourly pay $25–$27. You will train staff, monitor room availability, process reservations and maintain professional guest relations.