Guest Experience Supervisor

Bernardus Lodge & Spa; California, Northern (MO, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Bernardus Lodge & Spa in California seeks an experienced Front Desk Supervisor to deliver world-class guest services and foster brand loyalty. You will oversee daily operations of the guest services team, coordinate concierge and reservations, and ensure exceptional guest satisfaction across all touchpoints.

The role requires 1-2 years in luxury guest services, strong supervisory skills, and a polished, professional demeanor.

Qualifications

• Proven strong background in Guest Relations or Guest Services.
• 1-2 years in guest services, reservations in luxury environment.
• Supervising and people-management skills.
• Commitment to excellence and high standards.
• Ability to perform tasks with accuracy and courtesy.
• Strong verbal and written communication and telephone etiquette.
• Must provide valid work documents for US employment.
• Must meet legal age requirements.

Responsibilities

• Oversees daily guest services operations and ensures guest satisfaction.
• Greet guests, assist with check-in/check-out and phone service.
• Coordinate concierge services and VIP accommodations.
• Supervise front desk staff and training; oversee shift workflows.
• Maintain knowledge of hotel amenities and local attractions.

Skills

Guest relations

Guest services

Supervising

Communication

Telephone etiquette

Attention to detail

Education

High school diploma or GED

Job description

Bernardus Lodge & Spa in California seeks an experienced Front Desk Supervisor to deliver world-class guest services and foster brand loyalty. You will oversee daily operations of the guest services team, coordinate concierge and reservations, and ensure exceptional guest satisfaction across all touchpoints.

The role requires 1-2 years in luxury guest services, strong supervisory skills, and a polished, professional demeanor.