Guest Experience & Store Ops Lead

Five Below; United States; On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a capable leader to oversee daily store operations and provide top-tier customer service. You will train crew, supervise associates, and act as Manager on Duty to ensure smooth open/close procedures and security. A friendly, energetic presence helps drive sales and staff performance.

This hourly role requires flexible scheduling including days, evenings, weekends, and potential overnight shifts. Prior management experience and strong communication are essential for success.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing customers through personal contact and ensuring fast, friendly checkout experiences.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking and stocking merchandise on the sales floor.
• Act as Manager on Duty and oversee store operations, staff, and urgent issues.
• Manage opening/closing procedures, cash handling, alarms, and daily readiness.

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma

Job description

Five Below is seeking a capable leader to oversee daily store operations and provide top-tier customer service. You will train crew, supervise associates, and act as Manager on Duty to ensure smooth open/close procedures and security. A friendly, energetic presence helps drive sales and staff performance.

This hourly role requires flexible scheduling including days, evenings, weekends, and potential overnight shifts. Prior management experience and strong communication are essential for success.