Guest Experience & Store Operations Lead

Turkey Hill; Hazleton (Luzerne County); On-site; USD 38,000 - 48,000; Full time

Job summary

Turkey Hill in Hazleton, PA is seeking a hands-on Assistant Manager to support the Store Manager and lead a team in delivering an exceptional guest shopping experience. You will coach staff on guest service and help train, schedule, and maintain a positive, values-driven work environment.

The role requires 1 year of retail or food experience and a High School diploma or GED; leadership in retail or food service is a plus.

Qualifications

• High School diploma or GED required.
• 1 year retail or food experience; must complete Assistant Manager Training program before assigned in this role.
• Preferred 1–2 years leadership in retail, guest service or restaurant.
• ServSafe / Food Safety certification a plus but not mandatory.
• Stable work history and proficiency with computers.

Responsibilities

• Coach the store team on greeting guests and delivering friendly service.
• Support Store Manager in training, scheduling, and building a strong team.
• Help achieve operational objectives, promotions, and inventory controls.
• Ensure store appearance, cleanliness, and stocked conditions throughout the shift.
• Oversee safety programs, merchandising, and adherence to guidelines.

Skills

Guest service

High energy

Team orientation

Computer skills

Education

High School or GED

Tools

POS systems

Job description

Turkey Hill in Hazleton, PA is seeking a hands-on Assistant Manager to support the Store Manager and lead a team in delivering an exceptional guest shopping experience. You will coach staff on guest service and help train, schedule, and maintain a positive, values-driven work environment.

The role requires 1 year of retail or food experience and a High School diploma or GED; leadership in retail or food service is a plus.