Guest Experience Store Lead — Engagement & Growth

standoutforgood; Charlottesville (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Stand Out For Good, Inc. is seeking a Guest Engagement Assistant Store Leader in Charlottesville, VA to build an exceptional guest experience and lead a passionate team.

You will recruit, train, and coach staff, deliver outstanding service, and drive store goals while supporting community initiatives. The role emphasizes leadership in a fast-growing, mission-driven retail environment with opportunities to contribute to charitable programs and stand-out guest experiences.

Qualifications

• Strong communication and guest engagement skills.
• Proven record as a hospitality leader with a focus on guest satisfaction and financial goals.
• Keen eye for a beautiful, inviting store environment.
• Genuine desire to contribute to the community and meaningful causes.
• Creative and entrepreneurial thinking for revenue opportunities.
• Well-groomed, professional appearance reflecting pride in the guest experience.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs
• Models excellent service standards and coaches associates to deliver exceptional guest experiences
• Recruit, train and develop a team to achieve individual, store, and company goals
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
• Holds self and the team accountable for achievement of P&L results and statistical standards
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Skills

Communication skills

Hospitality leadership

Attention to detail

Guest engagement

Team coaching

Education

Bachelor's degree preferred

Job description

Stand Out For Good, Inc. is seeking a Guest Engagement Assistant Store Leader in Charlottesville, VA to build an exceptional guest experience and lead a passionate team.

You will recruit, train, and coach staff, deliver outstanding service, and drive store goals while supporting community initiatives. The role emphasizes leadership in a fast-growing, mission-driven retail environment with opportunities to contribute to charitable programs and stand-out guest experiences.