Guest Experience Leader (Retail) — Coaching & Frontline Ops

standoutforgood; Charlottesville (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. is seeking a Guest Lead at our Charlottesville store to drive exceptional guest service, uphold visual standards, and coach associates on brand standards.

This role reports to Store Leadership and supports daily operations with accountability and a positive, collaborative culture. You will lead by example, manage opening/closing procedures, and ensure compliance with loss prevention and code of conduct while maintaining a welcoming store environment and on-brand

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physically able to perform tasks including standing, walking, and lifting up to 30 pounds.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Consistently adheres to Stand Out For Good guest service standards.
• Acts as a positive role model, contributes to a culture of teamwork.
• Coaches associates on guest interactions, recognizes great performance.
• Demonstrates accountability and ownership of behaviors and results.
• Embraces feedback and uses it to drive positive change.
• Embraces change, leads through conflict and treats others with respect.
• Maintains a clean and presentable store environment.
• Assists in the construction of merchandising and window displays.
• Represents the brand well by adhering to dress and grooming standards.
• Completes opening/closing procedures as directed by management.
• Adheres to loss prevention policies and procedures.
• Participates in walk-throughs, communicates successes and opportunities.
• Serves as leader on duty as needed.
• Adheres to organizational Code of Conduct

Skills

Leadership

Coaching

Communication

Guest service

Job description

Stand Out For Good, Inc. is seeking a Guest Lead at our Charlottesville store to drive exceptional guest service, uphold visual standards, and coach associates on brand standards.

This role reports to Store Leadership and supports daily operations with accountability and a positive, collaborative culture. You will lead by example, manage opening/closing procedures, and ensure compliance with loss prevention and code of conduct while maintaining a welcoming store environment and on-brand