Guest Experience Store Leader - Drive Service & Impact

Altar'd State; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Altar’d State is seeking a Guest Engagement Assistant Store Leader in Charlottesville, VA. You will lead a diverse team to create exceptional guest experiences, drive sales, and exceed guest-experience goals.

You will hire, train, and coach staff, foster a positive store culture, and manage community initiatives like Mission Monday to support local causes. Strong leadership and hospitality background are essential.

Qualifications

• Strong communication skills with an outgoing personality and willingness to engage with guests.
• Proven record as a successful hospitality leader with knowledge in leadership, guest satisfaction and employee relations.
• Ability to maintain a beautiful environment with attention to detail.
• Genuine desire to contribute to the community and meaningful causes.
• Creative entrepreneurial thinking with revenue-driven ideas.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs.
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Recruit, train and develop a team to achieve goals.
• Foster team commitment through support and recognition.
• Manages Mission Monday to positively impact the community.

Skills

Guest engagement

Hospitality leadership

People skills

Communication

Revenue-minded

Appearance

Flexible schedule

Education

Bachelor’s degree preferred

Job description

Altar’d State is seeking a Guest Engagement Assistant Store Leader in Charlottesville, VA. You will lead a diverse team to create exceptional guest experiences, drive sales, and exceed guest-experience goals.

You will hire, train, and coach staff, foster a positive store culture, and manage community initiatives like Mission Monday to support local causes. Strong leadership and hospitality background are essential.