Guest Experience Store Leader - Hospitality & Impact

Stand Out For Good, Inc; Charlottesville (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Stand Out For Good, Inc. in Charlottesville, VA is seeking a Guest Engagement Assistant Store Leader to inspire a guest-first experience and drive sales. You will hire, train and develop a diverse team, coach associates, and model service standards in every interaction.

You'll lead the Mission Monday program, ensure store goals are met, and maintain an inviting, well-presented environment while supporting community-focused initiatives and ensuring a strong, welcoming atmosphere for guests.

Qualifications

• Proven hospitality leadership with strong guest experience focus.
• Experience recruiting, training, and developing teams.
• Ability to drive sales while delivering exceptional service.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs
• Models excellent service standards and coaches associates to deliver exceptional guest experiences
• Recruit, train and develop a team to achieve individual, store, and company goals
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
• Holds self and the team accountable for achievement of P&L results and statistical standards
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Skills

Guest engagement

Hospitality leadership

Sales leadership

Team development

Communication

Schedule management

Education

Bachelor’s Degree in Retail Management or related field

Tools

POS systems

MS Office

Job description

Stand Out For Good, Inc. in Charlottesville, VA is seeking a Guest Engagement Assistant Store Leader to inspire a guest-first experience and drive sales. You will hire, train and develop a diverse team, coach associates, and model service standards in every interaction.

You'll lead the Mission Monday program, ensure store goals are met, and maintain an inviting, well-presented environment while supporting community-focused initiatives and ensuring a strong, welcoming atmosphere for guests.