61 Star Rewards Rep

Shooting Star Casino, Hotels, & Event Center; Minnesota; On-site; USD 34,000 - 42,000; Full time

Job summary

Shooting Star Casino, Hotels, & Event Center in Minnesota seeks a Guest Services Associate for the Star Rewards Center. The role centers on delivering the STAR Experience to guests and team members, ensuring welcoming, unique, resourceful, and complete service at all times.

Responsibilities include handling guest questions, processing redemptions, maintaining documentation, and upholding internal gaming controls.

Qualifications

• Requires high school diploma or GED or 2 months related experience.
• Knowledge of internal gaming controls and standard procedures.
• Proficient PC skills: Word, Excel, Outlook; familiarity with Oasis system.

Responsibilities

• Deliver excellent guest service to guests and staff.
• Follow Star Rewards Center policies to meet quality standards.
• Process guest redemptions, coat check, and related paperwork.
• Record coupon research, audits, and incident forms as required.
• Assist guests with complaints by directing to appropriate departments.
• Perform other duties as assigned.

Skills

Guest service

Decision making

Independent work

Reading & comprehension

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Oasis- Players Tracking System

Job description

This position is responsible for the professional operation of the Star Rewards’ Center to ensure an exciting environment for guests. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.

Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Follows established policies and procedures in each function of the Star Rewards’ Center to ensure that quality standards are being met.

• Records and researches various coupons for monthly direct mail, currency exchange, birthday packages, anniversary packages, return vouchers.
• Prepares auditing documentation to comply with internal gaming controls.
• Accounts for any shortages or overages.
• Records information for Wheelchair reservations.
• Prepares incident adjustment forms, address changes Star Rewards’ Center voucher form and redemption void forms.
• Processes player redemptions for cash or prizes.
• Collects guest’s coats and completes appropriate paperwork for coat check.
• Level 1- Complimentary authority for buffets only.

Listens and responds to guest questions and concerns to maintain a high level of guest satisfaction.

• Records guest complaints and directs the complaint to the appropriate personnel.
• Refers guests to appropriate department for issue resolution.
• Performs other duties and responsibilities as required or assigned.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

High school diploma or General Education Degree (GED) or 2 months related experience.

Certificates, Licenses & Designations

Must meet all licensing requirements as prescribed by the Tribal- State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and ability to apply internal gaming controls.
• Knowledge of and skill in using a personal computer and related software including Word, Excel, and Outlook.
• Knowledge of and ability in using Oasis- Players Tracking System.
• Skills of determining alternatives that would correct a situation to provide effective guest services.
• Ability to display decision-making skills.
• Ability to work independently is self-motivated and display outstanding customer service skills.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedures and give attention to detail.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to identify and carry out actions to achieve goals while considering risks.
• Ability to frequently stand for up to 8 hours.
• Ability to reach above shoulder height.
• Ability to reach below shoulder height.
• Ability to occasionally climb ladders.
• Ability to frequently stoop and bend.
• Ability to occasionally lift 25-50 pounds.

WORKING CONDITIONS

• Frequent exposure to loud noise levels. Minimal exposure to Blood Bourne Pathogens.
• Continuous exposure to moderate concentration levels of tobacco smoke.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.