Guest Experience Specialist: Snow Park & Tickets

Timberline Lodge; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

RLK and Company is seeking a guest-service oriented ticketing associate to support snow-related sales at Timberline Lodge. Responsibilities include selling snow park permits, lift tickets, and season passes, delivering accurate information, and maintaining a welcoming lobby environment.

The role emphasizes cash handling accuracy, math proficiency, and the ability to work both independently and as part of a team in a high-energy winter setting.

Qualifications

• Basic computer skills required.
• Excellent guest service skills essential.
• Experience with cash handling and math concepts required.
• Strong organizational abilities and attention to detail.
• Ability to work independently or as part of a team.

Responsibilities

• Sell snow park permits, lift tickets, season passes and related items.
• Deliver accurate guest service information and resolve issues.
• Process season passes and prints as needed.
• Follow cash handling procedures and manage registers.
• Restock tickets, permits and related supplies at sales points.
• Answer guest calls and return voicemails.
• Utilize department tools such as Opticard and Google Sheets.
• Maintain a clean lobby and assist with crowd control setup.

Skills

Basic computer skills

Guest service skills

Cash handling experience

Math conceptualization

Organizational skills

Teamwork / independence

Tools

Opticard

Google Sheets

Job description

RLK and Company is seeking a guest-service oriented ticketing associate to support snow-related sales at Timberline Lodge. Responsibilities include selling snow park permits, lift tickets, and season passes, delivering accurate information, and maintaining a welcoming lobby environment.

The role emphasizes cash handling accuracy, math proficiency, and the ability to work both independently and as part of a team in a high-energy winter setting.