Lift Ticket Specialist: Guest Experience & Service

Sugarloaf Mountain Corporation; Northern (KY); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Loon Mountain Resort is seeking a friendly Guest Services Associate to greet and guide guests at the sales location, mastering information on lift tickets, rates, discounts, and events.

You will handle ticketing transactions, keep the sales area clean and organized, collaborate with Central Reservations, and promote a safe recreational environment by explaining Your Responsibility Code.

Qualifications

• Guest-facing sales and service experience preferred.
• Ability to greet and assist customers in person.
• Basic math and cash handling skills required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet and welcome guests at the sales location.
• Handle ticketing transactions and maintain accurate records.
• Provide information on rates, promotions, and events.
• Coordinate with Central Reservations as needed.
• Uphold safety guidelines and customer service standards.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

Loon Mountain Resort is seeking a friendly Guest Services Associate to greet and guide guests at the sales location, mastering information on lift tickets, rates, discounts, and events.

You will handle ticketing transactions, keep the sales area clean and organized, collaborate with Central Reservations, and promote a safe recreational environment by explaining Your Responsibility Code.