Lift Ticket Specialist: Guest Experience & Service

Boyne Resorts; New Hampshire; Hybrid; USD 17,000 - 28,000; Full time

Job summary

Loon Mountain Resort is seeking a friendly Guest Services Associate to greet and guide guests at the sales location, mastering information on lift tickets, rates, discounts, and events.

You will handle ticketing transactions, keep the sales area clean and organized, collaborate with Central Reservations, and promote a safe recreational environment by explaining Your Responsibility Code.

Qualifications

• Guest-facing sales and service experience preferred.
• Ability to greet and assist customers in person.
• Basic math and cash handling skills required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet and welcome guests at the sales location.
• Handle ticketing transactions and maintain accurate records.
• Provide information on rates, promotions, and events.
• Coordinate with Central Reservations as needed.
• Uphold safety guidelines and customer service standards.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

Overview

Greet and guide guests in their purchase of products offered by Loon Mountain. Master Loon Mountain’s services, promotions, and hours of operations in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability.

Responsibilities

• Develop a comprehensive understanding of Loon Mountain’s services and products including various rates, discounts offered, promotions, complimentary tickets, and events.
• Greet and welcome guests to the sales location.
• Maintain the sales location in a clean, neat, and orderly fashion to transact all ticketing business inside and out, and to provide quality guest assistance.
• Handle and be accountable for all financial transactions and maintain accurate accounting records on a daily basis.
• Assist Central Reservations in handling specific questions, delivery of messages and announcements.
• Interface with all other departments as necessary to create smooth interacts for guests.
• Operate a one-stop shopping outlet offering single and multi-day lift tickets and information regarding all loon mountain services.
• Problem-solve guest situations in a timely and respectful manner regarding any topic.
• Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.