Guest Services - Ticket/Pass Sales - WINTER

Timberline Lodge; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

RLK and Company is seeking a guest-service oriented ticketing associate to support snow-related sales at Timberline Lodge. Responsibilities include selling snow park permits, lift tickets, and season passes, delivering accurate information, and maintaining a welcoming lobby environment.

The role emphasizes cash handling accuracy, math proficiency, and the ability to work both independently and as part of a team in a high-energy winter setting.

Qualifications

• Basic computer skills required.
• Excellent guest service skills essential.
• Experience with cash handling and math concepts required.
• Strong organizational abilities and attention to detail.
• Ability to work independently or as part of a team.

Responsibilities

• Sell snow park permits, lift tickets, season passes and related items.
• Deliver accurate guest service information and resolve issues.
• Process season passes and prints as needed.
• Follow cash handling procedures and manage registers.
• Restock tickets, permits and related supplies at sales points.
• Answer guest calls and return voicemails.
• Utilize department tools such as Opticard and Google Sheets.
• Maintain a clean lobby and assist with crowd control setup.

Skills

Basic computer skills

Guest service skills

Cash handling experience

Math conceptualization

Organizational skills

Teamwork / independence

Tools

Opticard

Google Sheets

Job description

Description

Provide excellent guest service while performing a wide variety of computerized sales functions including but not limited to Snowpark permits, lift tickets, season passes and Magic Mile Skyride tickets. Ensure Timberline guests leave with a positive experience of RLK and Company.

This position will start once the snow flies.

Essential Functions

• Maintain a courteous, professional attitude towards guests and staff at all times.
• Abide by department standards, company rules and policies.
• Basic ticket office skills and product offering
• Sell snow park permits
• Deliver accurate guest service information
• Communicate season pass product offering
• Season pass processing and printing
• Follows proper cash handling procedures and opens/closes registers
• Restock sales points with tickets, snow park permits, zip ties, etc.
• Answer guest phone calls and return voicemails
• Utilize department tools (Opticard, Google Sheets, etc.)
• Keep lobby clean.
• Set up/tear down crowd control lines and mazes
• Assist with off-site events and shows.
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Regular and reliable attendance.

Requirements

• Must have basic computer skills.
• Must have excellent guest service skills.
• Must have exceptional cash handling experience.
• Must have exceptional math conceptualization.
• Must have high quality organizational skills.
• Must be able to work independently or as part of a team.

Physical Requirements

• Must be able to remain calm while working difficult situations.
• Must be able to walk on uneven, slick, snow and icy surfaces.
• Must be able to lift up to 40 lbs. and able to carry over 20 lbs.
• Must be able to stand for an 8-10 hrs. shift.
• Must be able to walk to the hotel, to Magic Mile lift and back several times per day in all weather conditions.
• Must be able to work in a high pressure, high energy environment for an entire 8 hrs. shift.
• Must be able to work in hot and/or cold room temperatures.