Winter Gear Rental Specialist

Timberline Lodge; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Timberline Lodge is seeking a Seasonal Rental Shop Associate to greet guests, assist with gear fittings, and ensure smooth POS transactions. You will promote rental and retail products, quote prices, and maintain a clean, safe shop environment.

Responsibilities include cash handling, up-selling, and following all service procedures while presenting a professional image. Training starts in November with work commencing when snow flies.

Qualifications

• Must have service oriented personality.
• Detail oriented with ability to set and meet high customer service standards.
• Detailed knowledge of procedures and operations involved in equipment rental.
• Proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Working knowledge of Excel, Microsoft Word and point of sales software.

Responsibilities

• Greet guests.
• Resolve guest issues with a positive outcome.
• Take efforts to maintain a clean and neat facility.
• Operate point of sales system to efficiently help guests.
• Open and close registers, follow all company policies related to cash handling.
• Advises guests of retail and rental-related products and the benefits of a variety of winter sports equipment and accessories, quotes price and describes features of products
• Takes payment, makes change, and issues receipts to customers.
• Present a professional, quality image at all times.
• Exercise sound judgment and awareness regarding language, behavior, and dress and grooming.
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Be familiar with Timberline Lodge and Ski Area information and communication network.
• Regular and reliable attendance.

Skills

Service orientation

Detail orientation

Equipment rental procedures

Upselling

Service procedures

Excel

Microsoft Word

POS software

Tools

POS software

Excel

Microsoft Word

Job description

Timberline Lodge is seeking a Seasonal Rental Shop Associate to greet guests, assist with gear fittings, and ensure smooth POS transactions. You will promote rental and retail products, quote prices, and maintain a clean, safe shop environment.

Responsibilities include cash handling, up-selling, and following all service procedures while presenting a professional image. Training starts in November with work commencing when snow flies.