Guest Experience Specialist - Retail with Bonus

Build-A-Bear Workshop; Orland Park (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Build-A-Bear Workshop is seeking Bear Builder associates to provide exceptional guest service as guests create their personalized furry friends. You will engage with guests with enthusiasm, create a warm atmosphere, and uphold brand standards to ensure a memorable experience.

The role emphasizes teamwork, dependability, and a friendly, flexible attitude in various retail settings, with potential for a monthly bonus based on store performance.

Qualifications

• High school diploma or GED required.
• Associate’s (or higher) degree in business, management, or a related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Teamwork

Communication

Positive attitude

Customer engagement

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Build-A-Bear Workshop is seeking Bear Builder associates to provide exceptional guest service as guests create their personalized furry friends. You will engage with guests with enthusiasm, create a warm atmosphere, and uphold brand standards to ensure a memorable experience.

The role emphasizes teamwork, dependability, and a friendly, flexible attitude in various retail settings, with potential for a monthly bonus based on store performance.