Guest Experience Specialist - Retail Educator

Lululemon; New Jersey; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top‑up

Development courses

Mentorship programs

Job summary

lululemon in the United States is seeking an Educator to deliver world-class guest experience, share top‑quality product education, and connect authentically with our community.

You will engage guests on the floor, provide personalized purchase guidance, and support seamless store operations in a luxury environment, while collaborating with teammates and staying adaptable to schedule and guest needs.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end‑to‑end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and least to 'make it right' for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in‑store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self‑Awareness

Collaboration & Teamwork

Enthusiasm

Job description

lululemon in the United States is seeking an Educator to deliver world-class guest experience, share top‑quality product education, and connect authentically with our community.

You will engage guests on the floor, provide personalized purchase guidance, and support seamless store operations in a luxury environment, while collaborating with teammates and staying adaptable to schedule and guest needs.