Guest Experience Educator (Retail)

Lululemon Athletica; Pittsburgh (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Job summary

lululemon Athletica in the United States is seeking an Educator to deliver world-class guest experiences, share high-quality product education, and embody the company culture. You will engage with guests, understand their needs, and support omni-channel shopping in a store environment.

The role emphasizes teamwork, inclusion, and dependable service, with a flexible schedule including evenings and weekends to meet guest needs and store goals.

Qualifications

• Must be legally authorized to work in the United States.
• Must be 18 years of age or older.
• Proof of the Right to Work and evidence relating to local legal requirements (where applicable).
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma or equivalent

Job description

lululemon Athletica in the United States is seeking an Educator to deliver world-class guest experiences, share high-quality product education, and embody the company culture. You will engage with guests, understand their needs, and support omni-channel shopping in a store environment.

The role emphasizes teamwork, inclusion, and dependable service, with a flexible schedule including evenings and weekends to meet guest needs and store goals.