Guest Experience Specialist

Lululemon Athletica; Northern (KY); Hybrid; USD 2,480,000 - 3,168,000; Full time

Benefits offered by this job

Extended health benefits

Paid time off

Employee discount

Fitness & yoga classes

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate customers on products, engage with guests, and represent our community and culture with authenticity.

You will work on the sales floor, support store operations, and partner with leadership to address guest feedback and improve the shopping experience. A flexible schedule and a positive attitude are required.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years or older.
• Must have Right to Work documentation (EMEA only).
• Must be able to travel to assigned store with own transportation.

Responsibilities

• Interact with guests to ensure a great guest experience, valuing guests' time.
• Assess guests' needs to provide customized purchase and return solutions and support.
• Provide technical product education by articulating product value and benefits.
• Facilitate seamless end-to-end guest experiences and omnichannel programs as per standards.
• Move on the floor to engage with guests and attend to store needs.
• Receive guest feedback and collaborate with leadership to resolve issues.

Skills

Guest experience

Collaboration and teamwork

Enthusiasm

Inclusion and diversity

Integrity and honesty

Personal responsibility

Self-awareness

Education

High school diploma / GED

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate customers on products, engage with guests, and represent our community and culture with authenticity.

You will work on the sales floor, support store operations, and partner with leadership to address guest feedback and improve the shopping experience. A flexible schedule and a positive attitude are required.