Guest Care Specialist - Ski Resort & eCommerce

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food, beverages, retail

Daycare discounts

Job summary

Boyne Mountain Resort is seeking a Customer Care Specialist for full-time, year-round work. You will respond to product sales inquiries via email, phone, and chat, log conversation notes, troubleshoot ecommerce transactions, and assist guests with a range of questions under supervision of the Ticket & Season Pass Revenue Manager.

The role emphasizes strong communication, hospitality experience, and a proactive, team-oriented mindset as you support customers and help maintain a high standard of

Qualifications

• High School diploma or equivalent.
• Experience in hospitality with strong communication skills.
• Friendly, personable and empathetic.
• Knowledge of Boyne Mountain Resort and offerings.
• Passion for ski, snowboard, golf, and outdoor activities.
• Positive attitude with willingness to learn new skills.
• Strong writing and grammar; able to curate professional responses.
• Understanding of ecommerce strategy and tactics.
• Detail oriented and able to manage multiple conversations.

Responsibilities

• Respond to customer inquiries via email and phone in a timely manner.
• Monitor and report on users’ reactions to product offerings; troubleshoot challenges.
• Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally.
• Tend to voicemail messages and email inquiries.
• Help customers identify login credentials and Boyne Rewards accounts.
• Train AI-powered chatbot to respond accurately to online inquiries and monitor dashboard for live escalation.

Skills

Communication skills

Customer service

Empathy

Written communication

Attention to detail

Multitasking

Adaptability

Education

High School diploma

Job description

Boyne Mountain Resort is seeking a Customer Care Specialist for full-time, year-round work. You will respond to product sales inquiries via email, phone, and chat, log conversation notes, troubleshoot ecommerce transactions, and assist guests with a range of questions under supervision of the Ticket & Season Pass Revenue Manager.

The role emphasizes strong communication, hospitality experience, and a proactive, team-oriented mindset as you support customers and help maintain a high standard of