Guest Experience Specialist (PT) - Daily Pay & Benefits

Schulte-Hospitality-Group; State College (Centre County); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Daily Pay (on demand)

Telemedicine & mental health access

Health insurance options

401k plan + company match

Paid time off

Holiday pay

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group, operating Graduate by Hilton State College in State College, PA, seeks a part-time Guest Service Representative to warmly welcome guests, assist with arrivals, and maintain front desk operations.

The role requires high school diploma and customer service experience; basic computer skills; strong communication; and ability to handle guest requests and issues with a professional demeanor.

Qualifications

• Prior Customer Service Experience
• High School Diploma/GED
• Ability to communicate effectively verbally and in writing

Responsibilities

• Greets guests with warmth and personal recognition
• Review arrival list and prepare welcome amenities
• Escort VIPs to rooms and assist check-in
• Answer phones promptly and transfer inquiries as needed
• Maintain front desk area in a clean, organized state
• Handle guest PPI data according to procedures
• Resolve guest complaints professionally and efficiently
• Participate in Front Desk upsell program
• Collect identification and payment documents at arrival
• Perform other duties as assigned

Skills

Basic computer skills

Effective written and spoken English

Guest service excellence

Education

High School Diploma/GED

Job description

Collegiate Hotel Group, operating Graduate by Hilton State College in State College, PA, seeks a part-time Guest Service Representative to warmly welcome guests, assist with arrivals, and maintain front desk operations.

The role requires high school diploma and customer service experience; basic computer skills; strong communication; and ability to handle guest requests and issues with a professional demeanor.