Guest Service Pro: Daily Pay & Benefits Growth

Schulte-Hospitality-Group; Eugene (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health access

Health Insurance

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts from Schulte Savings

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join Graduate by Hilton Eugene. The role focuses on greeting guests, assisting with check-in/check-out, and delivering a high level of service in a busy hotel environment.

Responsibilities include answering calls, coordinating with team members, and ensuring a smooth guest experience from arrival to departure. Prior front desk exposure and strong communication skills are valued for success in this role.

Qualifications

• Basic computer skills required.
• Strong communication skills, written and spoken.
• Experience in front desk or guest service is a plus.

Responsibilities

• Greet guests and provide welcome experience.
• Answer phones promptly and assist with inquiries.
• Maintain front desk area and assist with lobby activation as needed.
• Handle guest PPI data with care and follow security procedures.
• Assist with check-in/check-out and prepare amenities as needed.
• Support overall hotel operations to meet business objectives.

Skills

Basic computer skills

Verbal & written communication

Guest service excellence

Education

High School diploma

1 year Front Desk Operations experience

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join Graduate by Hilton Eugene. The role focuses on greeting guests, assisting with check-in/check-out, and delivering a high level of service in a busy hotel environment.

Responsibilities include answering calls, coordinating with team members, and ensuring a smooth guest experience from arrival to departure. Prior front desk exposure and strong communication skills are valued for success in this role.