Guest Service Representative (PT) - Graduate State College

Schulte Hospitality Group; State College (Centre County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health insurance options

401k plan + company match

Paid time off

Holiday pay

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group is hiring a Guest Service Representative to join Graduate by Hilton State College. This on-site role focuses on welcoming guests, flagging VIP arrivals, handling requests, and supporting front desk operations within a vibrant hospitality team.

The ideal candidate has prior customer service experience, a high school diploma, and strong communication and time-management skills. Competitive benefits and growth opportunities available.

Qualifications

• Prior customer service experience.
• High School Diploma/GED.
• Strong communication skills (verbal and written).

Responsibilities

• Greets guests and assists with arrivals in a warm, authentic manner.
• Handle front desk duties including answering phones and assisting with welcome amenities.
• Resolve guest complaints professionally and upsell front desk services.
• Maintain front desk area clean and organized.

Skills

Basic computer skills

Verbal & written communication

Guest service excellence

Time management

Education

High School Diploma/GED

Job description

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
• Escort VIPs to room and check theminpriorto arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts tomanagement
• Maintains front desk area to be clean andorganized
• Assisting with lobby activation asneeded
• Utilize proper procedures when handling guest PPIdata
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Alwaysretrievenecessaryidentification documents and form of payment uponguestarrival
• Other duties asassigned

EDUCATION AND EXPERIENCE

• Prior Customer Service Experience
• High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally andinwriting
• Ability to exceed expectations of guests and teammembers
• Excellent time managementskills

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Collegiate Hotel Group is an Equal Opportunity Employer.

Compensation Range

16-18

Compensation Range

16-18