Guest Experience Specialist | Daily Pay & Benefits

Schulte-Hospitality-Group; Waco (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health insurance options

401k plan + company match

Paid time off

Holiday pay

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group is seeking a Guest Service Representative to join Hotel 1928 and its team of hospitality enthusiasts. The role focuses on greeting guests, checking in VIPs, answering inquiries, and upholding cash handling procedures with a commitment to guest satisfaction.

The candidate will maintain a neat front desk, assist with lobby activation, and participate in upsell opportunities while safeguarding guest information and delivering a six-star arrival experience.

Qualifications

• Prior customer service experience preferred.
• High school diploma or GED required.
• Ability to communicate clearly, both verbally and in writing.

Responsibilities

• Greets guests with personal recognition in a warm, authentic manner.
• Assist with check-in for guests and escort VIPs as needed.
• Answer phones within three rings and direct inquiries appropriately.
• Handle cash drops and report over/shorts per procedures.
• Maintain a clean, organized front desk area and assist with lobby activation.
• Upsell and promote on-property services as part of the Front Desk program.
• Protect guest PII data and ensure privacy at all times.
• Resolve guest issues promptly and professionally.

Skills

Basic computer skills

Effective communication

Education

High School Diploma/GED

Job description

Collegiate Hotel Group is seeking a Guest Service Representative to join Hotel 1928 and its team of hospitality enthusiasts. The role focuses on greeting guests, checking in VIPs, answering inquiries, and upholding cash handling procedures with a commitment to guest satisfaction.

The candidate will maintain a neat front desk, assist with lobby activation, and participate in upsell opportunities while safeguarding guest information and delivering a six-star arrival experience.