Guest Experience Specialist (FT) – Front Desk

Schulte Restaurant Group; Dallas, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health insurance options

401k plan + company match

Paid time off

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group in Dallas is seeking a friendly Guest Service Representative to join Graduate Dallas, a Hilton-backed property, on a full-time basis. You will greet guests, manage check-in procedures, handle inquiries and support VIP arrivals with a warm, professional demeanor.

Daily responsibilities include processing payments, balancing cash, assisting with lobby activation, upsell opportunities, and safeguarding guest data.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Greets guests with warmth and personal recognition.
• Assists with check-in/check-out and VIP arrivals.
• Answers inquiries and routes calls with a smile.
• Counts bank and handles cash drops per procedures.
• Maintains a clean, organized front desk area and lobby space.
• Upsells services and participates in front desk initiatives.
• Handles guest PPI data per policy.

Skills

Verbal communication

Written communication

Education

High School Diploma/GED

Job description

Collegiate Hotel Group in Dallas is seeking a friendly Guest Service Representative to join Graduate Dallas, a Hilton-backed property, on a full-time basis. You will greet guests, manage check-in procedures, handle inquiries and support VIP arrivals with a warm, professional demeanor.

Daily responsibilities include processing payments, balancing cash, assisting with lobby activation, upsell opportunities, and safeguarding guest data.