Guest Experience Specialist

Lululemon Athletica Inc.; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health & dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parental top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on high-quality products, engage with the community, and support store operations with a service-first mindset.

You will move around the floor, assist with omnichannel programs, and collaborate with teammates to ensure a seamless shopping experience. The role requires flexibility for evenings, weekends, and holidays, with a focus on inclusion and teamwork.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment.
• Follow people safety policies to maintain a safe work environment.

Skills

Inclusion

Integrity

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on high-quality products, engage with the community, and support store operations with a service-first mindset.

You will move around the floor, assist with omnichannel programs, and collaborate with teammates to ensure a seamless shopping experience. The role requires flexibility for evenings, weekends, and holidays, with a focus on inclusion and teamwork.