Product Education Specialist – Retail Guest Experience

lululemon; Wauwatosa (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our store. You will educate guests on products, engage with the local community, and represent our brand's values on inclusion, integrity, and teamwork.

As a frontline ambassador, you will assist guests, manage omnichannel programs, maintain presentation, and collaborate with teammates to ensure a welcoming environment. Flexible scheduling and physical guest interactions are part of this role.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and make it right for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our store. You will educate guests on products, engage with the local community, and represent our brand's values on inclusion, integrity, and teamwork.

As a frontline ambassador, you will assist guests, manage omnichannel programs, maintain presentation, and collaborate with teammates to ensure a welcoming environment. Flexible scheduling and physical guest interactions are part of this role.