Guest Experience & Product Education Specialist

Lululemon Athletica; Alexandria (VA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Extensive catalog of developmentcourse

Job summary

lululemon is seeking an Educator to deliver world-class guest service in our retail stores. You will engage guests, share top-quality product education, and represent our community and culture.

You will move on the floor to assist guests and support store operations, while collaborating with teammates to create a memorable guest experience. Availability includes flexible scheduling; 18+ eligibility required.

Qualifications

• Experience delivering world-class guest service in retail.
• Ability to communicate product education clearly to guests.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Must be legally authorized to work in the United States.
• Must be 18 years of age or older.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks and support store operations according to company standards.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self‑Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest service in our retail stores. You will engage guests, share top-quality product education, and represent our community and culture.

You will move on the floor to assist guests and support store operations, while collaborating with teammates to create a memorable guest experience. Availability includes flexible scheduling; 18+ eligibility required.