Guest Experience Specialist — POS & Food Runner

Torchy; Baton Rouge (LA); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Tip pooling

LSU gamedays weekends required

Damn Good discount card for you and a+

Benefits: medical, dental, vision (FT)

401(k) after 6 months

PTO after 1 year

Family Foundation support

Job summary

Torchy’s is hiring for a Hospitality Team member in Baton Rouge. You’ll greet guests, take orders, and ensure fast, accurate transactions while delivering memorable hospitality. Learn the menu, understand promotions, and tailor recommendations to guest preferences and dietary needs.

Expect to run food, maintain cleanliness, and work with the team to exceed guest expectations. Practical certifications and flexible scheduling are required to thrive in this role.

Qualifications

• Availability to work a flexible schedule.
• State and local requirements for Food Handler’s and Alcohol Server certifications must be met.
• Certifications must be obtained by the first day or within location timeline.

Responsibilities

• Greet guests, take orders, and ensure fast, accurate transactions at the POS.
• Deliver outstanding hospitality and make guests feel welcomed and valued.
• Learn the menu and promotions to tailor recommendations.
• Run food to tables and ensure correct, timely delivery.
• Maintain cleanliness and organize guest-facing areas.
• Collaborate with managers, kitchen, and team for smooth service.

Skills

Customer service

Communication

Active listening

Adaptability

Attention to detail

Education

Food Handler certification

Alcohol Server certification

Tools

POS systems

Job description

Torchy’s is hiring for a Hospitality Team member in Baton Rouge. You’ll greet guests, take orders, and ensure fast, accurate transactions while delivering memorable hospitality. Learn the menu, understand promotions, and tailor recommendations to guest preferences and dietary needs.

Expect to run food, maintain cleanliness, and work with the team to exceed guest expectations. Practical certifications and flexible scheduling are required to thrive in this role.