Guest Experience Pro — Food Runner

Torchy; Euless (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Discount card for food

Benefits after 1 year (medical/dental/

401(k) after 6 months

PTO after 1 year

Job summary

Torchy’s is seeking a friendly Hospitality Team member in Texas. You will greet guests, take orders, and guide them through menus while ensuring fast, accurate transactions. Learn promotions, anticipate guest needs, and keep dining areas clean and inviting.

Responsibilities include delivering meals, offering refills, and collaborating with the team to ensure exceptional guest experiences. Benefits kick in after certain milestones and a positive, energetic attitude is essential.

Qualifications

• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
• Certification(s) must be obtained by your first day or within the timeline required by your location.
• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Responsibilities

• Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Run food to tables, ensuring that every guest receives their order correctly and with speed.
• Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service.
• Perform other duties as assigned.

Skills

Customer service

POS experience

Flexible schedule

Education

Food Handler’s certification

Alcohol Server certification

Tools

POS systems

Job description

Torchy’s is seeking a friendly Hospitality Team member in Texas. You will greet guests, take orders, and guide them through menus while ensuring fast, accurate transactions. Learn promotions, anticipate guest needs, and keep dining areas clean and inviting.

Responsibilities include delivering meals, offering refills, and collaborating with the team to ensure exceptional guest experiences. Benefits kick in after certain milestones and a positive, energetic attitude is essential.