Guest Experience Specialist – Museum (Part‑Time)

The Museum of Flight; Seattle (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Sick leave

403(b) retirement plan

Discount at Museum Store

Paid holidays

Job summary

The Museum of Flight is seeking a Visitor Services Assistant to create a welcoming experience for visitors, greet guests, and sell admissions and add-on experiences across the campus. You will act as a knowledgeable resource about museum events, exhibits, and memberships, helping guests navigate the venue both indoors and outdoors.

As a frontline team member, you will staff admissions, aviation pavilion areas, simulators, and special exhibits, while maintaining safety, accessibility, and

Qualifications

• High School diploma or equivalent preferred.
• Minimum of six months working or volunteering in a highly customer-oriented service environment required; one year preferred.
• Experience in a Museum, theme park, or other large crowd customer service setting is highly preferred.

Responsibilities

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Be familiar with daily Museum events, memberships, audio guides, simulators, and other offerings to be an effective salesperson.
• Maintain up-to-date knowledge of the Museum campus and assigned work area to deliver accurate information, safety, and excellent service.
• Guide visitors and volunteers, ensuring policy compliance and protection of artifacts.
• Ring in sales and perform cash handling with high accuracy.
• Operate at Flight Simulators and VR areas following safety guidelines and procedures.
• Assist in daily procedures like activating registers, balancing cash drawers, deposits, and opening/closing areas.
• Keep areas clean, stocked, and safe; report operational or safety issues promptly.
• Perform other duties as assigned.

Skills

Cash handling

Communication skills

Guest services

Sales experience

Education

High School diploma or equivalent

Tools

POS system

Job description

The Museum of Flight is seeking a Visitor Services Assistant to create a welcoming experience for visitors, greet guests, and sell admissions and add-on experiences across the campus. You will act as a knowledgeable resource about museum events, exhibits, and memberships, helping guests navigate the venue both indoors and outdoors.

As a frontline team member, you will staff admissions, aviation pavilion areas, simulators, and special exhibits, while maintaining safety, accessibility, and