Visitor Experience Associate – Tickets & Tours

The Museum of Flight; Gilmer (TX); On-site; USD 30,000 - 35,000; Part time

Benefits offered by this job

Sick leave

Paid holidays

403(b) retirement plan

25% discount at Museum Store

Job summary

The Museum of Flight in Seattle, WA is seeking a Visitor Services Assistant to greet guests, sell tickets and add-on experiences, and guide visitors across our campus. You'll become knowledgeable about museum events, memberships, audio guides, simulators, and other experiences to provide an engaging guest experience while ensuring safety and accessibility.

This is a part-time role with weekend/evening availability.

Qualifications

• High School diploma or equivalent preferred.
• Minimum of six (6) months working or volunteering in a highly customer-oriented service environment required, one (1) year preferred.
• Experience in a Museum, theme park, or other large crowd customer service setting is highly preferred.

Responsibilities

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Be familiar with daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add-on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up-to-date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences, demonstrate a thorough knowledge and adhere to all operational and safety guidelines including flight control instructions and emergency procedures.
• Assist department leadership team with daily procedures as directed; may include activating registers, balancing cash drawers, preparing deposits, and the opening and closing of accessible aircraft.
• Keep work area clean, orderly, stocked, and safe. Report any issues of operations or safety to supervisor or other museum leadership in a timely manner.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Public interaction

Retail sales

Education

High School diploma or equivalent

Job description

The Museum of Flight in Seattle, WA is seeking a Visitor Services Assistant to greet guests, sell tickets and add-on experiences, and guide visitors across our campus. You'll become knowledgeable about museum events, memberships, audio guides, simulators, and other experiences to provide an engaging guest experience while ensuring safety and accessibility.

This is a part-time role with weekend/evening availability.