Part Time Visitor Services Assistant

The Museum of Flight; Seattle (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Sick leave

403(b) retirement plan

Discount at Museum Store

Paid holidays

Job summary

The Museum of Flight is seeking a Visitor Services Assistant to create a welcoming experience for visitors, greet guests, and sell admissions and add-on experiences across the campus. You will act as a knowledgeable resource about museum events, exhibits, and memberships, helping guests navigate the venue both indoors and outdoors.

As a frontline team member, you will staff admissions, aviation pavilion areas, simulators, and special exhibits, while maintaining safety, accessibility, and

Qualifications

• High School diploma or equivalent preferred.
• Minimum of six months working or volunteering in a highly customer-oriented service environment required; one year preferred.
• Experience in a Museum, theme park, or other large crowd customer service setting is highly preferred.

Responsibilities

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Be familiar with daily Museum events, memberships, audio guides, simulators, and other offerings to be an effective salesperson.
• Maintain up-to-date knowledge of the Museum campus and assigned work area to deliver accurate information, safety, and excellent service.
• Guide visitors and volunteers, ensuring policy compliance and protection of artifacts.
• Ring in sales and perform cash handling with high accuracy.
• Operate at Flight Simulators and VR areas following safety guidelines and procedures.
• Assist in daily procedures like activating registers, balancing cash drawers, deposits, and opening/closing areas.
• Keep areas clean, stocked, and safe; report operational or safety issues promptly.
• Perform other duties as assigned.

Skills

Cash handling

Communication skills

Guest services

Sales experience

Education

High School diploma or equivalent

Tools

POS system

Job description

Summary

The

Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Work to be informed and familiar in regard to daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add-on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up-to-date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences, demonstrate a thorough knowledge and adhere to all operational and safety guidelines including flight control instructions and emergency procedures.
• Assist department leadership team with daily procedures as directed; may include activating registers, balancing cash drawers, preparing deposits, and the opening and closing of accessible aircraft.
• Keep work area clean, orderly, stocked, and safe. Report any issues of operations or safety to supervisor or other museum leadership in a timely manner.
• Perform other duties as assigned.

Summary

The Visitor Services (VS) Assistant supports The Museum of Flight as usually the first point of contact for our visitors, providing Museum amenities and a great visitor experience. This position’s duties include greeting visitors upon their arrival, providing venue and related information, and selling Museum experiences including admission tickets, additional add-on activities such as tours, memberships, and more. This role is present and engaging with visitors in a variety of areas throughout our expansive campus, both indoors and out. Beyond the admissions desk, they staff areas such our Aviation Pavilion, galleries, simulators, special exhibit areas, and private events. It is essential VS Assistants are at ease with the public and reflect the Museum’s mission and vision to our diverse clientele.

Essential Duties & Responsibilities

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Work to be informed and familiar in regard to daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add-on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up-to-date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences, demonstrate a thorough knowledge and adhere to all operational and safety guidelines including flight control instructions and emergency procedures.
• Assist department leadership team with daily procedures as directed; may include activating registers, balancing cash drawers, preparing deposits, and the opening and closing of accessible aircraft.
• Keep work area clean, orderly, stocked, and safe. Report any issues of operations or safety to supervisor or other museum leadership in a timely manner.
• Perform other duties as assigned.

Qualifications

Education & Experience

• A High School diploma or equivalent preferred.
• Minimum of six (6) months working or volunteering in a highly customer-oriented service environment required, one (1) year preferred.
• Experience in a Museum, theme park, or other large crowd customer service setting is highly preferred.

Knowledge

• Demonstrated knowledge in using computers and handling cash.

Skills

• Demonstrated communication skills including professional phone/radio etiquette skills.

Abilities

• Demonstrated ability in working with a diverse population.
• Good attention to detail is required.
• Courteous and friendly demeanor; demonstrated experience directing and assisting guests.

License & Certification

• None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The schedule for this position will be determined by the Supervisor.
• Requires a flexible work week with the availability to work evenings, weekends, and holidays.
• No travel is expected for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move through physical Museum campus spaces is required including outdoors in variable weather.
• Must be able to properly lift up to 50 pounds without assistance, including assisting persons in and out of simulators and opening and closing aircraft.
• This position requires repetitive wrist and arm movement associated with cashiering.
• The ability to bend, carry, reach to the side, front and overhead, push, pull, focus, walk, stand, twist and squat are frequent requirements for this position.
• Ability to stand or sit for extended periods including some stairs within the duration of a shift.
• Onsite attendance is essential to perform the duties of this position.

Benefits

The Museum of Flight offers part-time employees benefits which include accrued sick leave, paid working holidays, 403(b) retirement plan and a 25% discount at the Museum Store.

Compensation

The salary range for this position is $22.04 - $25.39 per hour depending on experience. Typically, a Visitor Services Assistant will start at $22.04 per hour.

Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.

Prior to hire, and only after a conditional offer of employment has been made, a background check including criminal history may be conducted consistent with applicable law, including the Washington State Fair Chance Act. Information obtained from the background check will be considered only as permitted by law and will not automatically disqualify an applicant from employment. A copy of the Washington State Fair Chance Act information sheet is available here: Washington Fair Chance Act

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.