Museum Visitor Experience Specialist

Boston Children's Museum; Boston (MA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

13 Paid Holidays

Up to 12 Sick days

Mass Earn Sick Time

Up to 10 Vacation days

403(b) Retirement Plan

Flexible Spending Accounts

Qualified Transportation Accounts

Life Insurance

Short-Term & Long-Term Disability

American Alliance Museum Access

New England Museum Association Access

Free Admission to 100+ Museums

Job summary

Boston Children's Museum seeks an energetic, fun, and flexible individual who values creating lasting memories for children and families through hands‑on, interactive experiences. You will engage with families, answer questions, and promote a welcoming environment.

The role emphasizes safety, accessibility, and supporting educational programs while assisting admissions, memberships, and events. Weekend and holiday hours are required with part‑time and temporary options available.

Qualifications

• High school diploma or equivalent required.
• Experience working with young children and families.
• Experience in retail, sales, or customer service.

Responsibilities

• Provide outstanding customer service and create a welcoming, inclusive atmosphere for all visitors.
• Engage children and families in hands-on activities and encourage creative, playful learning.
• Build trust with diverse visitors through open, friendly communication.
• Inform visitors about museum exhibits, programs and resources.

Skills

Experience with children and families

Customer service / retail experience

Communicate with diverse audiences

Second language fluency (nice to have)

Education

High school diploma or equivalent

Job description

Boston Children's Museum seeks an energetic, fun, and flexible individual who values creating lasting memories for children and families through hands‑on, interactive experiences. You will engage with families, answer questions, and promote a welcoming environment.

The role emphasizes safety, accessibility, and supporting educational programs while assisting admissions, memberships, and events. Weekend and holiday hours are required with part‑time and temporary options available.